8.01.2003
maybe taking more hours at computer support was a bad idea. i had a wonderful, fun, time-flying morning at computer support, where i easily moved into troubleshooting over the phone with faculty and staff.
but, since my online services coworker is gone for the next week i have been thrust into troubleshooting a program that i have had zero training in. in fact i have had opposite training. it is an online class shell. i am a webpage hard coder - the templates and how things are created don't make sense to me. anyway i'm being asked to explain to faculty that they need to backup their class, download to their computer, upload back to the server, and reset their class. things i haven't even done myself in this particular odd software. things that they don't understand how to do. they are all asking me questions i can't answer which makes me look like a moron.
we have to do this because we are updating the version of the software we are using. this makes my boss extremely stressed out. and the fact that the student worker that knows what she is doing is on vacation and that i worked all morning at computer support while she was struggling to do a million things at once doesn't help either.
so, a bunch of teachers have reprimanded me for making them do work in the summer when they are not technically on contract to do anything until fall (aren't teachers supposed to prepare for their classes before the semester starts?) and others are confused and just pissed.
and of course ben went out of town this weekend, so i don't have a shoulder to cry on.
*a bright spot - one faculty actually gave me a positive, thankful response. she is my favorite person of the day! she actually thanked me for reminding her to do work and told me she was bringing our office chocolate next week.
*bright spot #2 - liana called me at work! in the midst of my wallowing in sadness she called me up and said "let's do something tonight" yes! time to party the bad stuff away. 5 will not come soon enough. monday will come too soon.
*bright spot #3 - amber called during lunch and will call back later too!
but, since my online services coworker is gone for the next week i have been thrust into troubleshooting a program that i have had zero training in. in fact i have had opposite training. it is an online class shell. i am a webpage hard coder - the templates and how things are created don't make sense to me. anyway i'm being asked to explain to faculty that they need to backup their class, download to their computer, upload back to the server, and reset their class. things i haven't even done myself in this particular odd software. things that they don't understand how to do. they are all asking me questions i can't answer which makes me look like a moron.
we have to do this because we are updating the version of the software we are using. this makes my boss extremely stressed out. and the fact that the student worker that knows what she is doing is on vacation and that i worked all morning at computer support while she was struggling to do a million things at once doesn't help either.
so, a bunch of teachers have reprimanded me for making them do work in the summer when they are not technically on contract to do anything until fall (aren't teachers supposed to prepare for their classes before the semester starts?) and others are confused and just pissed.
and of course ben went out of town this weekend, so i don't have a shoulder to cry on.
*a bright spot - one faculty actually gave me a positive, thankful response. she is my favorite person of the day! she actually thanked me for reminding her to do work and told me she was bringing our office chocolate next week.
*bright spot #2 - liana called me at work! in the midst of my wallowing in sadness she called me up and said "let's do something tonight" yes! time to party the bad stuff away. 5 will not come soon enough. monday will come too soon.
*bright spot #3 - amber called during lunch and will call back later too!