Speaking of work I am really tired of getting calls where people are mad at me for stuff I can't control. I'm sorry you don't know your pin number, that there is a difference between your webct password and the password to login to registration and a different one for email and no I don't have your number in front of me - do you really want me to have access to it anyway? I'm sorry you didn't notice there were two versions of your class and thought that your syllabus had mysteriously disappered (not to mention it is not the student worker's responsibility to make sure that is up for you, would you have a student update your syllabus in a regular class?). I have no control over the server and what it does and I have nothing to offer but appologies - what were you looking for a refund?
Can I say this? No, I put on my fake-happy-high voice and say I'm sorry, I'll look in to that for you. And then you continue to complain about how this is causing you a lot of problems that you don't have time for. Hey, guess what the only thing I have power to do is to say, I'll look in to that for you.